We measure
We look at how calls come in today and what callers ask for. From there we decide what to hand over to the agent and what to leave to people.
AI voice agents · Voice as the interface
The phone always answers. And tells you how it went.
We build AI agents that talk: they answer calls, book appointments, help customers, call back people who asked you to and let you use your tools by voice. They always introduce themselves as AI assistants and put a person on the line when needed.
- Introduces itself as an AI assistant
- Tested before it goes live
- Every call in your CRM
- A person when needed
The concept
Every missed call is a customer calling someone else.
- 01Missed callsThe phone rings while you’re serving, in a meeting or it’s evening. People who get no answer often don’t call back.
- 02We measure themHow many calls you miss, at what time and what for: we start from the numbers, not from a demo.
- 03We build and testWe write down what the agent needs to know and do, and we put it to the test on difficult situations before switching it on.
- 04Switched on, and we look after itIt answers, records the outcome of every call in your tools and we improve it month after month.
How we work
We measure, we build, we connect.
We build and test
We write the agent’s information, tone and rules, then test it on difficult situations: the wrong person, someone asking if it’s a robot, someone who doesn’t want to be called back, voicemail.
We connect
Calendar, CRM, management software and phone number: the agent reads and writes where you already work, and leaves you a summary at the end of the call.
What we do
Six areas of work.
It isn’t a rigid catalogue: we define the right mix for your case.
Voice interfaces
Talk to your tools
Commands, dictation and spoken replies for your AI agents and your management software. Where data is confidential, dictation can run entirely locally, without leaving the computer.
AI switchboard
Always answers
It answers at any hour, gives opening hours, address and information, takes messages and transfers the call to you when a person is needed.
AI secretary and diary
Appointments without back-and-forth phone calls
It suggests free slots, books, moves and confirms appointments on your calendar and sends the invitation to the caller.
Customer support and service
Answers from your own information
It answers from your sources, such as your price list, terms and FAQs, collects requests and records the outcome in your CRM.
Outbound service calls
Reminders and notices
Appointment reminders, notices about deliveries and deadlines, satisfaction surveys: for the customers you already have.
Outbound sales calls
Qualifying leads
It calls your contacts, asks the questions you decide, tells you who is really interested and books the appointment with you. Only people who already know you: no automated cold calls.
Sales
Outbound calls that drive sales.
We don’t cold-call people who don’t know you: we work on the contacts you already have and on those who come to you. That’s where a call made at the right moment changes the outcome.
Instant callback
Leave a number, get a call within a minute
When someone fills in a form, responds to an ad or asks for information, the agent calls them back straight away, while they’re still thinking about you, and books the appointment.
Quotes
No proposal left hanging
After a quote is sent, the agent calls back, asks if there are any questions and books a call with you or your salesperson.
The salesperson’s diary
The salesperson only talks to people who are ready
The agent qualifies the contact with your questions and only books in those who are really interested: the salesperson can focus on closing.
Customers to win back
People who have already bought from you
A call to those you haven’t heard from in a while, for an offer or a check-in: only to customers who have consented to be contacted.
The rule we follow. The agent says straight away that it is an AI assistant and only calls people who know you or have asked to be contacted again. For automated sales calls the law requires the recipient’s consent: we check it with you before switching on any campaign.
How we help you
From the first call to an agent that works on its own.
- 01Call analysis: we measure what is being lost today and where an agent really pays off.
- 02Tailor-made agent: scripts, voice, rules and testing on your case.
- 03Integrations: calendar, CRM, management software and phone number.
- 04Monthly support: we update the agent’s information, review doubtful calls and correct it.
- 05Training: your team learns to read the outcomes and give instructions to the agent.
Most frequently asked questions
No: it takes the calls that go unanswered today and the repetitive ones, such as opening hours, appointments and information, so your people can deal with the ones that matter. When a person is needed, the agent transfers the call or takes a message.
Today’s voices sound natural and respond in just over a second. Either way, the agent says straight away that it is an AI assistant: the AI Act requires it, and it’s the right way to treat callers.
We test difficult situations before switching the agent on. For the cases it can’t handle there are written rules: it transfers the call to a person or takes a message with the details needed to call back.
Usually yes: calls are forwarded to the agent when you don’t answer, or a dedicated number is used. The right option depends on your phone system and we choose it together.
The agent announces at the start that the call is being transcribed. The voice platforms we use may also process data outside the European Union: we state this in the privacy notice and in the data processing agreement we sign with you, and where needed we assess solutions that keep the data in Italy.
Yes, for reminders, notices and callbacks to people who asked you to or already know you. We don’t make automated cold calls to people who don’t know you: for automated sales calls the law requires the recipient’s consent.
Not for now: on the phone a patient may talk about their health, which is special category data. We start with businesses where this risk doesn’t exist.
We don't have a price list: every project is priced on quotation. It's boutique work, tailored to your processes and hard to standardise. The quote comes after the discovery call, once we know what needs doing.
No missed calls, no customers left waiting.
Free discovery call, 30 minutes, no obligation. Tell us how calls come in today and what people ask you: we’ll tell you what a voice agent can do for you and what it can’t.